We take complaints seriously. Whether your concern is about our services, your order, or how we handle your personal data, the same named officer is responsible for acknowledging your complaint and driving it to resolution.

Named Grievance Officer

Pratiksha Varshney
Head of Operations · DMCA Designated Agent
Praxxii Global (Prateek Varshney, sole proprietor)

Email: info@praxxiiglobal.com
Phone / WhatsApp: +91‑9084732432
Postal: 7/160 Bans Mandi, Yusuf Ganj, Sarai Hakeem, Aligarh 202001, Uttar Pradesh, India

Response commitment

  • Acknowledgement: within 48 hours of receipt of the complaint.
  • Resolution: we aim to resolve substantive complaints within 30 days (one month).
  • Records: we maintain a log of the complaint date, nature, and resolution date, retained for a reasonable period.

What we handle here

  • Consumer complaints about the services you have purchased from us.
  • Data-protection grievances (access, correction, erasure, portability, restriction, objection, withdrawal of consent) — see also our Data Rights form and Privacy Policy.
  • Complaints about our processing of a child's personal data (India DPDP Act 2023, DPDP Rules 2025 § verifiable parental consent).
  • Concerns about billing, refunds or cancellations — see our Refund & Cancellation Policy.
  • Reports of potential security incidents affecting personal data we hold.
  • DMCA takedown notices and counter-notices under our DMCA Policy.

Statutory bases

This grievance-redressal mechanism is provided pursuant to:

  • Consumer Protection (E-Commerce) Rules, 2020 §4(5) — requiring every e-commerce entity to display a named grievance officer, an acknowledgement of complaint within 48 hours, and redressal within one month.
  • Digital Personal Data Protection Act, 2023 and the DPDP Rules 2025 — requiring a mechanism to respond to Data Principal grievances.
  • Information Technology Act, 2000 (Reasonable Security Practices and Sensitive Personal Data) Rules, 2011 — grievance route for handling of sensitive personal data.

External escalation

If you are not satisfied with our resolution, you retain your right to approach the appropriate authority:

  • India — Consumer Protection: the National Consumer Helpline (consumerhelpline.gov.in) or the appropriate District / State / National Consumer Disputes Redressal Commission.
  • India — Data Protection: the Data Protection Board of India (once operational under the DPDP Act 2023).
  • European Union / United Kingdom: your national data-protection supervisory authority (a list of EU DPAs is at edpb.europa.eu; the UK regulator is the ICO at ico.org.uk).
  • United States (California): the California Privacy Protection Agency (cppa.ca.gov) or California Attorney General.
  • Canada: the Office of the Privacy Commissioner of Canada (priv.gc.ca); in Québec, the Commission d'accès à l'information.
  • Australia: the Office of the Australian Information Commissioner (oaic.gov.au).
  • UAE: the UAE Data Office (federal PDPL) or the DIFC / ADGM Commissioner as applicable.